Your privacy is our priority. This policy clearly explains how bng games collects, uses, stores and protects your personal information as a player on our platform.
Bng games upholds the highest security standards to ensure that every piece of information you entrust to us is properly safeguarded.
All data transmitted between your device and bng games servers is protected by 128-bit SSL encryption. Your login credentials, banking details, and personal data cannot be stolen or intercepted by any third party.
Only authorised bng games staff with a legitimate business need may access your personal data. All access is logged and continuously monitored by our internal security team.
Your data is stored in licensed data centres with multi-layered physical and digital protection. Regular backups are performed to prevent data loss due to system failures or unexpected incidents.
Bng games has never and will never sell, rent, or trade your personal information to any third party for commercial purposes. Your data is not our product.
Our KYC process uses multi-layered identity verification to keep your account secure. All submitted documents are processed with strict confidentiality and never shared with anyone without your consent.
You have full control over the marketing communications you receive. You may unsubscribe at any time through your account settings or by contacting our support team.
This Privacy Policy explains how bng games — a leading online gaming platform for Malaysian players — manages the personal information you provide to us. We understand that your trust is our most valuable asset, and we are committed to ensuring that every piece of data you share with us is protected to the highest security standards.
This policy applies to all users who access the bng games platform through our official website at bnggames.app, the bng games mobile app for Android and iOS, and all related services including customer support, promotions, and loyalty programmes.
By registering a bng games account or simply browsing our platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are required to stop using our platform immediately.
bng games commitment: We never sell, rent, or trade your personal data to third parties for any commercial purpose. Your data belongs entirely to you.
Bng games collects your personal information through several means depending on how you interact with our platform. Below are the main categories of information we collect:
A. Account Registration Information
B. Financial & KYC Information
C. Platform Usage Information
Note: bng games only collects information that is strictly necessary for platform operations, legal compliance, and improving your user experience. We do not collect sensitive information such as biometric data or medical records.
The personal information we collect is used exclusively for the following purposes, each directly related to the operation and improvement of the bng games platform:
| Purpose of Use | Legal Basis | Usage Examples |
|---|---|---|
| Account Management | Contract Performance | Account creation, login, password reset |
| Transaction Processing | Contract Performance | Deposits, withdrawals, refunds |
| KYC Verification | Legal Obligation | Identity verification, fraud prevention |
| Fraud Prevention | Legitimate Interest | Unusual activity monitoring, bot detection |
| Customer Support | Contract Performance | Resolve complaints and respond to enquiries |
| Marketing Communications | Your Consent | Exclusive promotional offers and bonus notifications |
| Platform Improvement | Legitimate Interest | Usage analytics, performance optimisation |
Bng games will not use your data for any purpose not stated in this Privacy Policy without first obtaining your explicit consent. Whenever there is a significant change in how we use your data, you will be notified by email or via an in-platform notification.
Bng games does not share your personal information with third parties except in the limited circumstances described below. We ensure that any party receiving your data is bound by strict confidentiality and data protection obligations.
We MAY share your data with:
We will NEVER share your data with:
Our commitment: All third-party providers we work with have undergone a thorough security assessment and signed a data protection agreement before being granted any access to our systems.
The bng games platform uses cookies and similar tracking technologies to enhance your experience, ensure account security and analyse how our platform is used. Below is an explanation of the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or your experience on the bng games platform.
Bng games continually invests in a robust cybersecurity infrastructure to protect your personal data from unauthorized access, loss, misuse, or accidental disclosure. Our key protective measures include:
Shared responsibility: While we implement robust security measures, the security of your account also depends on your own actions. Please use a strong and unique password, enable 2FA, and never share your login credentials with anyone.
As a bng games player, you have the following privacy rights, which you may exercise at any time by contacting our support team:
Request a copy of all personal data that bng games holds about you in a readable format.
Request correction of any inaccurate or incomplete information in your records.
Request the deletion of your personal data, subject to applicable legal retention obligations.
Request that we restrict the processing of your data in certain situations pending investigation or appeal.
Object to the processing of your data for direct marketing purposes or on the basis of our legitimate interests.
Request your data in a structured, machine-readable format for transfer to another service.
To exercise any of the rights above, please contact the bng games support team via Live Chat in the app or by email at [email protected]. We will process your request within 14 business days.
Bng games retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required under applicable Malaysian law. Below is a general guide to our data retention periods:
When data is no longer needed and there is no legal obligation to retain it, bng games will securely delete or anonymise that data using methods that ensure it cannot be recovered.
Bng games reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or platform improvements. Any significant changes will be communicated to you via:
The "Last Updated" date at the top of this page will always reflect the latest version of our Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
Continued use of the bng games platform after any amendments to this Privacy Policy are published will be deemed as your acceptance of those changes. If you do not agree with any amendment, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or how bng games handles your personal data, our team is ready to assist you.
For privacy rights requests such as data access, correction, or deletion, please include "Privacy Request" in the subject line of your email or Live Chat message. We will verify your identity before processing the request to ensure your data remains secure.
Now that you understand how bng games protects your privacy, register a free account today and enjoy over 500 game titles in a safe, fair and trusted environment.